Ritz99 takes your privacy very seriously. This document explains in detail how we collect, use, store, and protect your personal information as a member of our online entertainment platform.
Ritz99 is an online entertainment platform dedicated to serving Malaysian players with high standards of security and transparency. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.
This Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We are committed to ensuring that all information you share with Ritz99 is handled responsibly, stored securely, and never misused for purposes beyond your consent.
From day one of ritz99's operations, we have placed member privacy at the core of every technology and operational decision we make — from database design to customer support staff training. Your privacy is always a consideration.
Ritz99 only collects information that is strictly necessary to provide our services, maintain platform security, and meet legal requirements. The following are the categories of information we collect:
When you register a new account at Ritz99, we collect the following information that you provide directly:
As part of standard industry compliance procedures, we collect the following documents during the KYC process:
Throughout your use of the ritz99 platform, our systems automatically record certain technical information for security and service improvement purposes:
All information collected by ritz99 is used responsibly and only for legitimate purposes. The following is a full description of how your data is used:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, password, phone number | Contract performance |
| Identity Verification (KYC) | ID documents, selfie, bank statement | Legal obligation |
| Transaction Processing | Payment information, transaction history | Contract performance |
| Fraud Prevention | IP address, activity logs, betting patterns | Legitimate interest |
| Customer Support | Communication history, account details | Contract performance |
| Marketing Communications | Email, phone number | Your consent |
| Platform Improvement | Usage data, feedback | Legitimate interest |
Ritz99 will not use your data for any other purpose without informing you in advance and, where required, obtaining your fresh consent.
The security of your data is ritz99's absolute priority. We continuously invest in the latest security infrastructure to ensure your personal information is always protected against unauthorized access, loss, or misuse.
All personal data transmitted between your device and ritz99's servers is protected with 256-bit SSL/TLS encryption — the same standard used by leading banking institutions and financial companies worldwide. Sensitive data stored in our databases is also encrypted using the AES-256 algorithm.
Access to members' personal data within Ritz99's internal systems is strictly restricted on a need-to-know basis. Only staff who require access to perform their duties are permitted, and all access is logged and continuously monitored.
Ritz99 provides two-factor authentication (2FA) for all member accounts. We strongly recommend enabling this feature for an additional layer of protection. Every login attempt from a new device will require verification via an OTP code sent to your registered phone number.
Ritz99 does not sell, rent, or trade members' personal data to third parties. However, there are limited situations where we need to share certain information with trusted partners to enable the platform to operate effectively:
Ritz99 may be required to disclose your personal information when mandated by law, court order, or a legitimate request from a competent authority. In all such cases, we will only disclose the minimum necessary information and, where permitted by law, will notify you in advance.
Ritz99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Ritz99 platform and prevent you from logging in or using certain features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
Under applicable data protection laws, you have certain rights regarding your personal data held by Ritz99. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 working days.
If any of your information is inaccurate or outdated, you have the right to request that we correct it promptly at no charge.
Under certain circumstances, you may request that we delete your personal data, subject to our legal record-keeping obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, and we are obligated to honour that request.
You may request your personal data in a structured, machine-readable format for transfer to another service provider.
Under certain circumstances, you may request that we restrict how we use your data while a dispute is being resolved.
To exercise any of the above rights, please contact our data protection team via the platform's live chat or our support email. We are committed to responding to all requests within the timeframe stipulated by law.
Ritz99 strictly prohibits use of the platform by individuals under the age of 21. We do not knowingly collect or store any personal data from children or underage individuals.
Should we discover that personal data has been collected from an underage individual without our knowledge, we will take immediate action to delete the information and close the relevant account. Parents or guardians who become aware that their child has registered an account at ritz99 are requested to contact our support team immediately.
The ritz99 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment gateways. This Privacy Policy applies solely to the ritz99 platform and does not cover the privacy practices of any third party.
We recommend that you read and understand the privacy policy of every third-party website or service you use. ritz99 is not responsible for the privacy practices or content of those third-party websites, even if they are our approved business partners.
Ritz99 reserves the right to update or modify this Privacy Policy from time to time in line with changes to applicable laws, technology, or our business operations. Whenever significant changes are made, we will notify you via:
The "Updated" date at the top of this document will always reflect the date of the latest version of the Privacy Policy. Continued use of the ritz99 platform after changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how ritz99 handles your personal data, or if you wish to exercise any of your privacy rights, we encourage you to contact us directly.
The ritz99 Data Protection Team is ready to assist you and committed to responding to every inquiry within 3 business days. For complaints requiring more in-depth investigation, we will provide a status update within 14 business days.
You can reach us via 24/7 live chat available directly within the Ritz99 platform, or through our official support email. All privacy-related communications will be handled in strict confidence by a team specifically trained in data protection matters.
Every layer of protection we build is to ensure you can play with peace of mind, free from the risk of your personal data falling into the wrong hands.
Every byte of data moving between your device and ritz99's servers is encrypted to the same standard used by Malaysia's leading banks. No one can intercept or read your data in transit.
Ritz99's identity verification process uses the latest technology to protect your sensitive documents. All KYC documents are stored in an encrypted environment with strictly limited access.
The ritz99 cybersecurity team monitors all platform activity around the clock using advanced threat detection systems capable of identifying and responding to suspicious activity in real time.
An extra layer of security via 2FA ensures only you can access your account, even if someone somehow obtains your password. Every new login requires OTP verification.
Ritz99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards, ensuring your privacy rights are protected under the law.
Ritz99's security systems and privacy practices are independently audited by accredited third-party firms on a regular basis. These audit results ensure we consistently uphold the highest standards in member personal data protection.
Your personal data is protected with best-in-class technology. Enjoy a safe, fair, and entertaining online experience alongside thousands of Ritz99 members across Malaysia.